About us


Over 35 years experience in tour operating and wholesale group travel

24/7 Customer Care

Quick Response To Requests

Access to 1000s Of Hotels

Hello. I’m Karen Layzell-Cianfini. I feel it’s important to know the people behind the company you are trusting your business to and to know if they really have the expertise to help you? So here’s a little about me.

My job is my passion and I care as much about the business you task my team with as you do. I’ve been in Travel for more than 35 years and travelled extensively in various roles in different sectors of travel, tourism and event management. I’ve been an overseas resort rep, resort manager and worked corporately with companies planning events up to 3000 delegates. Some of my past clients have been McDonald’s, Nando’s, Thomas Cook, and thousands of retail and home working travel agents to help them plan travel events to increase their footfall into their businesses.

Karen Cianfini at Tour Box Ltd

My Travel Profile started as an overseas rep for Club 18-30’s, I was a resort manager for two of their biggest resorts back in the 80’s and early 90’s. I’ve been on the road as an agency sales rep, visiting high street travel agents and homeworkers and held training courses to show how important Group business can be to generating increased sales and how easy it is to get those referrals.

I was the Contracts Manager for two of the biggest wholesale travel providers in the world working on both inbound and outbound tours and events. I started my own wholesale travel company specialising in groups where we were the UK ground handler for Virgin Atlantic inbound tours and Europe Express back in the late 90’s. We designed and built one of the first online B2B bed banks and sold it to The Global Travel Group, now renamed TritonRooms which has been recently acquired by The Travel Network Group.

I was Managing Director of that part of The Global Travel Group before achieving one of my biggest challenges in my life, becoming a mum to twins. I have continued to run Tour Box Ltd with the most efficient, dedicated and caring team over the past 13 Years, building it to be one of the leading group wholesalers and supporting the travel trade, retail travel industry and corporate companies with Meetings, Incentives, Conferences and Events (MICE).

We have negotiated and assisted in event management for many of The Global Travel Group conferences in the UK and Overseas, Manged travel accounts for corporate companies, and negotiated a large portion of the accommodation for the women’s Football world cups held in Canada in 2015.

We have been proud to partner many high street travel shops and homeworkers with requests for events, by taking the time consuming searching, negotiating and operational logistics on board so they could concentrate on the client.

By our commitment to your requests we have achieved substantial savings to companies and charities organising meetings, incentives, conferences and events. I love this industry with real passion and strive to achieve the very best in everything I do. One of my favourite quote is from Roald Dahl.
“And above all, watch with glittering eyes the whole world around you because the greatest secrets are always hidden in the most unlikely places. Those who don’t believe in magic will never find it.”

I always try and find the magic in every tour itinerary I write and every event I help plan.

Tour Box are a UK market leader in wholesale group tours worldwide!

Wholesale Group Tours in Europe

We are able to source & offer an outstanding range of accommodation at the most competitive rates!

We have worked with Karen and her team at Tourbox for a number of years arranging group trips in the UK and overseas. The contracts they negotiate on our behalf have always been competitive and the service and support, both in the planning and while travelling, has been friendly and efficient and provided everything we could have asked for. The high levels of service offered has enabled us to retain repeat bookings over a number of years for local groups and Corporate Incentive travel but we have also had great feedback from one-off small group arrangements. I have no hesitation in recommending Tourbox for any group arrangements.
Kit Williams – Silver Compass

Complete Care & Attention to Detail

We ensure the time consuming tasks of planning a group, finding the best hotel and services, is managed by our highly experienced team. This affords our Travel Agents and Tour Operators the valuable time to close the sale and concentrate on the customer by offering the best priced package available.

This matched with our complete care and attention to detail, the experience of more than 35 years in wholesaling and tour operating, means we are not only competitive, we are highly efficient and professional in all aspects of what we offer.

We are IATA registered.

Areas of Expertise

  • Soccer, Hockey, Rugby and other sporting tours including bespoke coaching programmes
  • Historic & heritage tours
  • Multi city touring programmes
  • Large family groups (anniversaries, etc)
  • Weddings & special occasions
  • Special needs groups
  • Special interest tours
  • LGBT group tour specialist

Health & Safety

You can rest assured that no group travels unless it has been health and safety checked to EEC regulated requirements. It is so important to ensure every detail of a group is taken care of. With our educational tours there comes added responsibility which Tour Box take very seriously.

Educational Tours

We ensure the following:

  • Well maintained properties suitable for students.
  • Every property has Health and Safety checked in line with ECC regulations (we will assist on completing agent/school forms).
  • 24/7 emergency/customer service call line to ensure parental peace of mind.
  • Planning for all excursions/meals/transport.
  • Recommended route plans and itineraries to achieve the best for every participant.